Support
How can we
help?
A real person reads every message. Start with the category that fits — or skip to the bottom and email us.
Average reply · within 2 business days
I’m running
events with GatherUs
Setup, series, check-in operation, nametag templates, team access, reports. Nine categories, 80+ articles.
I’m attending
an event
Can’t check in, didn’t get the email, need to update your info, or wondering about your data. Quick answers, no account needed.
01 · Organizer help
Running events on GatherUs — from first setup to full swing.
Frequently Asked Questions
How can I access my community dashboard?
Ready to see how your movement is growing? Head over to your login page and enter your community ID. It takes ten seconds to jump back into your world of connection.
What Label Printers Does GatherUs Support?
Our goal is to be the “invisible infrastructure” that makes your leadership shine. To ensure your check-in flow remains frictionless, we have verified that the following industry-standard printers work beautifully with the GatherUs platform:
- Dymo LabelWriter (450 and 550 series): A reliable choice for fast, crisp badge printing.
- Brother QL Series: Known for versatility and ease of use in busy event spaces.
WHAT IF I HAVE A DIFFERENT PRINTER?
While we have specifically tested the models above, we haven’t encountered a printer that doesn’t work with our system. We design our technology to be flexible, fitting naturally into the tools you already use. Go ahead and test if yours works.
How many people can we check in at once?
GatherUs is built to handle gatherings at scale, having checked in over 1 million people across global hubs. Because visitors scan themselves to enter the live digital event space, the flow is limited only by the number of scanning stations you choose to set up. This visitor-centered flow minimizes staffing needs while maximizing the sense of welcome and belonging.
Small Wins: Even in a crowded room, our “path of least resistance” ensures a return visitor is only one tap away from joining the movement. What type of packages are available? We offer various ways to partner with us, depending on whether you are an innovation ecosystem builder, a nonprofit organizer, or a local event host.
How can I better understand the people in my community?
You have the freedom to shape the conversation before it even begins. By using the fully customizable questionnaire, you can learn what matters most to your community, whether that’s their professional role, their creative interests, or how they heard about the movement.
The GatherUs Toolbox:
- Simple Text: Perfect for capturing a name or a quick thought.
- Long Text: Ideal for those who want to share a story or a specific goal for the day.
- Radio Buttons & Checkboxes: Use these for quick taps—great for identifying roles (e.g., “Founder,” “Student,” “Investor”) or selecting multiple areas of interest.
- Dropdowns: Keeps the screen clean and focused, helping participants move through the welcome ritual in seconds.
Tip: Keep it brief! The best questionnaires ask only what is needed to spark a connection. Remember, it takes ten seconds to update a profile, so focus on the essentials that make people feel “at home.”
Can I connect GatherUs to external Systems?
Yes. We design GatherUs to be a flexible partner that fits naturally into the tools you already use. You can connect GatherUs to external services like Zapier or your own custom website using webhooks.
How do webhooks work in GatherUs?
Think of webhooks as the “architects of trust and flow” for your data. They allow GatherUs to automatically notify your other systems when specific actions happen, ensuring your community insights are always current.
What types of events can trigger a notification?
To help you “spark lasting participation,” we provide a wide range of event triggers across your community’s journey:
- Community Members: Automatically sync when a Participant is created or updated.
- Events & Series: Stay updated whenever an Event or Series is created, updated, or deleted.
- Registrations: Track the moment a visitor signs up with Event Registration or Session Registration triggers.
- The Ritual of Welcome: Trigger workflows the moment an Event Check-In is created or deleted.
- Programming & Space: Keep your external calendars or sites in sync with triggers for Sessions, Speakers, and Spaces.
By automating these “logistics,” you can stop focusing on the technical process and get back to the moment that really matters: connecting with your people. Read more on the webhooks guide.
What are the recommended event graphic dimensions?
The event header is: 992×373 px and the Thumbnail is 258×258 px. You can use this Canva Template to easily create your event graphics.
Getting started in GatherUs
The first hour: account, workspace, inviting your first attendees.
- → What GatherUs actually does
- → Setting up your workspace
- → Publishing your first event
Pre-Event Checklist
Events are high-pressure moments where technology should be invisible so people can focus on connecting.
- → Pre-Event Checklist
- → Important Considerations
- → Communication Timeline
A native app for the
laptop at the door.
Install once, plug in the printer, sign in. GatherUs ships in the Microsoft Store for Windows, plus native builds for macOS on Apple silicon and Intel.
Microsoft Store
Show your events on your own site.
Our free WordPress plugin connects to your webhooks and syncs your whole calendar onto any page with one shortcode — [gatherus_events] — with labels and colors you can match to your brand.
02 · Visitor help
Attending an event? — we’ve got you.
Four quick answers that cover 95% of what attendees ask. No login required — most of these work directly from the event page.
?
I can’t check in at the door.
Usually one of two things: you’re not signed into your account, or the event hasn’t opened check-in yet. Try opening the event page and sign in first, then re-scan.
?
I didn’t get my registration email.
Check spam first. If it’s not there, you probably registered with a different address.
?
How do I update my name or bio?
Sign in on your community and open “Profile”. Anything you change there applies to future check-ins. If you are at an event and want a new name tag with your updated information: Scan the QR at checkin again and click re-print badge.
Building Community? We are too!
Still stuck?
Tell us what’s going on.
A real person reads every message.
We reply within 2 business days — usually much sooner. If it’s urgent and you’re running an event tonight, start with chat.
Live chat
Running an event tonight?
Open the Discord that you were invited to in your welcome email as an organizer for real-time help with printers, check-in queues, or anything happening at the door right now. Based on avilability.
Prefer email directly?
hello@
gatherus.today
Write to us like you would to a colleague. We reply within 2 business days.
What’s next
Built in public.
Shipping weekly.
Early adopters and beta testers get a say in what we ship next, and a transparent view of where we’re heading. Nothing hidden, no vaporware, no surprise pivots.
Q2 · 2026
Shipping now
- ✓ Custom-answer merge tags on name tags
- ✓ Visitor-facing mobile app (PWA)
✓ Push notification alerts - ✓ Recommended connections
Q3 · 2026
Coming up
- → People-at-risk alerts via email
- → Recommended connections
- → Event & Session cloning
- → Universal Search
2026+
On the map
- → Multi-venue communities
- → Visitor-led introductions (“meet someone new”)
- → Paid ticketing + waitlists
Listening
You tell us
Every early adopter shapes the roadmap. Bring the thing your community actually needs. We’ll build alongside you.